Archive for September, 2014

postheadericon Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

iOS 8.0.2 is available now. It fixes the loss of cellular service and use of Touch ID that may have affected you if you have an iPhone 6 or iPhone 6 Plus and you downloaded iOS 8.0.1. It includes improvements and bug fixes originally in iOS 8.0.1. We apologize for inconveniencing you if you were affected by the bug in iOS 8.0.1.
Apple – Support – Most Recent – iPhone

postheadericon Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

REDMOND, Wash. — Sept . 2 4 , 2014 — Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.

Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience. To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms, ultimately selecting Microsoft Dynamics CRM Online based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.

“The Business Process Outsourcing (BPO) industry and our Fortune 1000 clients are facing radical changes in market dynamics. These changes combined with technology advancements, such as cloud, social, mobility and big data, call for a paradigm shift. We have to fundamentally rethink how industry-specific transactions will be processed in the future and, more important, how information can be used to identify patterns that provide actionable insights for business managers,” said Deepak Batheja, CTO of Sutherland. “To best serve our clients, we need a best-of-class technology platform, fully optimized with lean business processes, that is flexible enough to enable continuous innovation. Microsoft Dynamics perfectly augments our 200-plus Technology Products and Intellectual Properties and forms the foundation of our world-class Customer Interaction Platform.”

To develop the solution, Sutherland partnered with Microsoft Consulting Services and configured the Dynamics platform to fit the nuances of the company’s multivertical BPO environment. Sutherland’s implementation was seamless, with no disruption to the high level of performance and reliability that is its hallmark. The enhanced multitenant capabilities have improved front office consultants’ efficiency by 20 percent and back office processing by 22 percent, resulting in a direct bottom-line benefit to the company.

“A positive customer experience relies on technology that can deliver flexibility and timeliness combined with service excellence. As a pre-eminent provider of business process outsourcing services, Sutherland understands this and is investing in a solution that allows its consultants to really know and understand the customer,” said Dennis Michalis, general manager, Microsoft Dynamics. “With unified agent desktops and real-time service analytics from a single screen across teams and office locations, Microsoft Dynamics CRM Online enables Sutherland employees to have access to the relevant information that empowers them to provide their clients’ customers with a consistently exceptional experience across the globe.”

With the rapid adoption of Dynamics CRM Online across the organization, Sutherland is looking at the next level of innovation and leveraging Microsoft products. “Our external environment is changing as young consumers prefer to communicate through social channels, so we will be leveraging Microsoft Dynamics Social Listening to understand our clients’ customers. Our vision is to have our internal collaboration platform seamlessly integrated with the external channels to better serve our customers,” Batheja said.

Those wanting to learn more about the benefits of integrated CRM solutions can engage with the Dynamics CRM Online community at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit www.sutherlandglobal.com.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon The Carlsberg Group goes ‘GloCal’ with Office 365

REDMOND, Wash. Sept. 16 , 201 4 JC Jacobsen founded his brewery, Carlsberg, more than 160 years ago to serve the Danish market. Recently the company has experienced tremendous growth, particularly within the past 14 years, expanding from a local production base of just six markets in 2000 to now the fourth-largest brewer of beer in the world with a roster of 500 different brands. This development has brought about the challenge of incorporating globally dispersed businesses into one company while ensuring each beer lives up to Carlsberg’s high standard of excellence. Cutting-edge technology from Microsoft has made it possible to centrally manage Carlsberg’s operations around the world.

The Carlsberg Group introduced a vision for business it calls “GloCal,” which aims for global efficiency while staying true to its local roots. When deciding how technology could be used to play a role in enabling this vision, the company chose Microsoft Office 365 to implement a complete productivity and collaboration solution that employees can use to connect with each other.

“One way we are helping our employees work better together is by deploying Office 365,” said Etienne Dock, vice president of IT architecture and sourcing at Carlsberg. “No matter what device or distance, the cloud is breaking down traditional barriers so we’re better able to focus on brewing the best beer in the world.”

Employees use Microsoft Exchange Online for email and calendaring; they take advantage of Microsoft Lync Online to connect via webconferencing and instant messaging; virtual teams are collaborating on projects using Microsoft SharePoint Online; and employees are adopting the Yammer Enterprise social networking platform for messaging and collaboration.

The Carlsberg Group is also taking advantage of Office 365’s integrated productivity and collaboration services to launch the Carlsberg Supply Chain (CSC) — its most important GloCal initiative — to help streamline its global supply chain. CSC uses the webconferencing, instant messaging and collaborative team sites within Office 365 services to centrally manage the procurement, production, logistics and planning functions that previously occurred in isolation across the world.

“Beer is heavy, so we don’t want to transport it very long distances,” Dock said. “And breweries are capital intensive, so we don’t want to build too many. CSC gets huge business value from using Office 365 as a global collaboration tool to interact with our global markets and exchange the information we need to fine-tune the balance between these variables to optimize our operations and save money.”

With user-friendly tools and a social networking platform that opens up the lines of communication using virtually any device from anywhere, the company is reinventing itself as a true “family of brands in a world of diversity.” Because its global workforce is more connected, the company can satisfy customers at less cost. Today, sales representatives working with pubs and restaurants in 140 markets use mobile devices to share customer insights with colleagues around the world, so the company can continue to deliver the flavors its beer-loving customers enjoy.

“That’s because we gain the efficiencies of business done on a global scale, while staying close to our local markets,” Dock said. “Thanks to Office 365, we’re becoming a true GloCal organization.”

More information about how organizations are turning to Microsoft technology is available on the Microsoft Customer Spotlight newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon New Microsoft Dynamics CRM breaks down silos between marketing and sales

REDMOND, Wash. — Sept. 16 , 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014.

The new updates revolutionize the way sellers and marketers unite and collaborate by bringing outside-in insights to sales and marketing professionals so they can understand the impact of their campaigns to customers, giving them more personalized experiences. Salespeople now have the visibility to impact campaigns and targeting with unprecedented insight into marketing calendars and campaigns. The updates also enable marketers to more effectively plan and execute marketing campaigns and better track their impact, while strengthening synergies with the sales process. Microsoft Dynamics CRM continues to deepen its interoperability with Microsoft’s leading productivity applications, including Microsoft Office 365, Yammer, Lync, Skype, SharePoint and Power BI for Office 365.

The new release is designed to address ongoing needs for businesses to collaborate among different divisions and groups to better take advantage of opportunities and to meet the evolving needs of their customers.

According to Ray Wang, principal analyst, founder and chairman at Constellation Research Inc., “Closing the gap between marketing and sales is required for a successful customer experience. Organizations need tools to track the customer interactions from marketing to sales and back, collaborate on leads and opportunities, and measure the metrics that matter to both sales and marketing.”

“Unlike vendors that want to separate businesses by selling them countless different clouds and solutions, we have designed Microsoft Dynamics CRM to facilitate the kind of collaboration that businesses need to thrive and grow,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “This means that marketers and sellers can work more closely together to engage customers, bridging the chasm between marketing, sales and service to truly deliver end-to-end experiences that customers will love.”

Uniting m arketing and s ales

To break down the silos between sales and marketing, Microsoft Dynamics Marketing introduces the new Sales Collaboration Panel, which allows sellers to provide input into campaigns and targeting. The release also gives marketers the ability to streamline campaign creation and improve segmentation with graphical email editing, A/B testing, integrated offers and approval workflows. Marketers can more effectively collaborate with the click-to-call feature in Lync and easily schedule and execute webinars as part of their marketing initiatives. The new Interactive Marketing Calendar allows marketers to visualize and manage their end-to-end marketing plans. Microsoft Dynamics Marketing will also be available in Japanese and Russian.

In addition to providing salespeople with the ability to more effectively collaborate with marketing, the new release of Microsoft Dynamics CRM provides the ability to recommend products to up-sell and cross-sell across product families, improving their selling effectiveness. The new release enhances the Guided Sales Processes to help steer sellers toward desired outcomes and ensure the enforcement of business rules across all devices. New mobile sales capabilities across mobile platforms increase productivity with flexible RoleTailored dashboards and analytics, as well as personalized home pages.

Continuing to enhance capabilities to Microsoft Social Listening, the company added Italian as a sixth native language for sentiment tracking and analysis and expanded listening capabilities to include news sources. These capabilities give people access to real-time insights so they can see what is happening and make the right decisions to take advantage of opportunities the moment they arise.

Expanding into new markets, Microsoft announced that Microsoft Dynamics CRM Online is available for purchase in 17 new markets in Latin America on Tuesday, making the service globally available in more than 65 markets worldwide. The company confirmed that the global expansion of Microsoft CRM Online will continue and is expected to reach over 130 markets and in 44 languages by the end of calendar year 2014. The company, which recently announced the opening of a Brazil datacenter to service the Latin American region, also noted that in calendar year 2015, Microsoft Dynamics CRM Online would expand into additional Microsoft regional datacenters. More capabilities and features of the new Microsoft Dynamics CRM 2015 and Microsoft Dynamics Marketing, such as productivity improvements, automated business processes and real-time forecasting data, are detailed in the Release Preview Guide. A blog post series by Bob Stutz is available on CRM Connection. In addition, all can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon AppleCare+ for Australia

AppleCare+ includes accidental damage from handling insurance cover (the "ADH coverage"). The ADH coverage is a component of the AppleCare+ suite of products and services. It cannot be purchased separately from AppleCare+. Before proceeding with the sale of AppleCare+, we are required by law to provide you, with the Accidental Damage from Handling – Product Disclosure Statement (or "PDS”), the Apple disclosure statement and the AppleCare+ terms and conditions.
Apple – Support – Most Recent – iPhone

postheadericon New Nokia Lumia smartphones bring high-end imaging capabilities to more accessible price points

BERLIN Sept. 4, 2014 Microsoft Corp. announced on Thursday the Nokia Lumia 830, Lumia 735 and Lumia 730 Dual SIM smartphones running the latest Windows Phone 8.1 operating system, bringing industry-leading imaging technology to more affordable price levels. Microsoft also announced two new accessories that provide innovative ways for people to interact with their phones, plus the Lumia Denim update, which brings extra features and enhancements to existing Lumia smartphones.

  • With a slim design, the Lumia 830 is an affordable flagship that delivers high-end innovations such as optical image stabilization and PureView imaging to more people.

  • Offering wide-angle, front-facing cameras; an attractive price tag; and slim, compact style, the Lumia 730 Dual SIM and Lumia 735 are built for Skype calls and selfies.

  • Existing Lumia smartphones continue to get even better with the Lumia Denim update, which combines great new features from the latest Windows Phone 8.1 Update 1 with exclusive enhancements such as Lumia Camera, which brings high-quality images at the fastest speeds.

“Our strategy is to help people do more with stunning products that unite and showcase the best of Microsoft’s digital work and life experiences,” said Chris Weber, corporate vice president of Mobile Devices Sales at Microsoft. “The Lumia 830, Lumia 735 and Lumia 730 Dual SIM combine popular Microsoft services such as Skype, Microsoft Office and OneDrive with amazing Lumia innovations in design and imaging to bring experiences that people value, at prices they can afford.”

Lumia 830: T he affordable flagship

The Lumia 830 offers the best of Lumia and the latest from Microsoft in a pocket-friendly design and price.

  • The Lumia 830 captures high-quality images and videos, day or night, with a 10-megapixel PureView camera with ZEISS optics, Rich Recording and the thinnest optical image stabilization system to date on a Lumia.

  • It delivers the best of Microsoft with pre-loaded Microsoft Office Mobile; the latest version of Windows Phone 8.1 with Lumia Denim; and OneDrive with 15 GB of free storage, allowing content to be synced and shared easily.

  • It comes with flagship Lumia innovations such as integrated wireless charging in a sleek and light aluminum and polycarbonate design.

Lumia 830 will begin rolling out globally this month, priced around 330 euros before taxes and subsidies.

Lumia 730 Dual SIM and Lumia 735 : B uilt for Skype and selfies

With wide-angle, front-facing cameras and a slim, pocketable style, the Lumia 730 Dual SIM and Lumia 735 let people easily capture and share more.

  • The front-facing, wide-angle, 5-megapixel camera is great for Skype video calls, letting people share more of the world around them or bring more family and friends into a call.

  • With an offer for a free, three-month Skype Unlimited World1 subscription, it’s easier than ever to have an international voice call with friends and family on their mobile and landline phones, right from the Lumia 730 or Lumia 735.

  • Plus, with the integration of one-tap Skype video call access during voice calls,[1] people have even more ways to share their stories, no matter where they are.

Lumia 730 Dual SIM and Lumia 735 will also begin rolling out globally this month, featuring a 2220 mAh battery, 8 GB of internal storage and 15 GB of free OneDrive storage. The Lumia 730 Dual SIM will be priced around 199 euros before taxes and subsidies, while the Lumia 735 with LTE/4G and wireless charging support will be priced around 219 euros before taxes and subsidies.

New accessories to complement Lumia smartphones

Microsoft Devices Group on Thursday also announced two new additions to the innovative Lumia accessories line:

  • The second-generation smart Wireless Charging Plate DT-903 makes the most convenient way to charge even better by intelligently alerting people when to charge and highlighting notifications with a subtle glow.

  • The Microsoft Screen-Sharing for Lumia Phones HD-10 lets people beam any content from their smartphone to an HDMI-enabled screen, easily and without content restrictions. It is good for reliving memories with friends and family or sharing presentations at work.

Lumia continues to get even better with the Lumia Denim update

Lumia Denim combines the latest Windows Phone 8.1 update with exclusive experiences for Lumia smartphones. Lumia Denim also cements Microsoft’s leadership in imaging with the introduction of unique innovations in Lumia Camera that make the camera work faster and more intuitively. Coming as part of the Lumia Denim update to Lumia 930, Lumia Icon and Lumia 1520, Lumia Camera offers the following:

  • Speed. Never miss a moment with Lumia Camera and its fast camera startup and capture speeds. Take numerous photos with just milliseconds between shots.

  • High definition. Using Moment Capture, a long press of the camera button within the app automatically starts 4K-quality video recording at 24 frames per second. Each frame is of high image quality at 8.3 megapixels, allowing every single video frame to be selected and saved as a still image.

  • Intuitiveness. Get the best shot every time with Rich Capture, which simplifies picture-taking with auto HDR and Dynamic Flash. With Rich Capture, people can avoid the hassle of adjusting camera settings; they can shoot first and edit and select the perfect shot later.

  • Quality. Capture high-quality smartphone images in low light with the latest-generation imaging algorithms.

Lumia Camera will initially roll out as an update with Lumia Denim for Lumia 930, Lumia Icon and Lumia 1520 and as an over-the-air update for Lumia 830 in Q4 2014. Lumia Denim will roll out as an over-the-air update to all the other Lumia Windows Phone 8 smartphones, following partner testing and approvals.

About Microsoft Devices

The Microsoft Devices Group includes award-winning hardware used by over a billion people around the world, including Lumia smartphones and tablets, Nokia mobile phones, Xbox hardware, Surface, Perceptive Pixel products, and accessories.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

[1] Offer available in select markets

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon What to Watch on CTV & How to Watch CTV Outside of Canada?

Meet Canada's top channel, CTV, and learn how to watch it outside of Canada

CTV: How to Watch It Outside of Canada

When it comes to online streaming sites, the United States has its fair share of options. We’re the home of Netflix Instant, Hulu Plus, and Amazon Prime, among many others, so it seems fair to say that we have to no call to complain about a lack of streaming material.

But our neighbors to the north have something we don’t have; something we are most certainly envious of, and that something is…

CTV: Canada’s Best Source for Online TV

CTV has been a standby in Canadian households going back a long ways, and they’ve done a more than admirable job adjusting to the changing ways in which we get our television. Since being one of the first Canadian broadcast networks, CTV has since modernized to become one of the cornerstone of Canadian television content. There are…

CTV’s American Favorites

That’s right. Late night shows on CTV include

  • Late Night Talk Shows: The Tonight Show Starring Jimmy Fallon Late Night with Seth Meyers, Conan, and The Daily Show,
  • Daytime Talk Shows: Bethenny, Live! With Kelly and Michael, and Dr. Phil,
  • Beloved dramas and sitcoms like Orphan Black, Two and a Half Men, and Marvel: Agents of S.H.I.E.L.D.

But that’s not all you can get streaming on CTV.

CTV’s Popular Web Exclusives

CTV web exclusive Guidestones.

Guidestones: A CTV Online Exclusive

CTV users have access to web exclusives. Lots of them.

From the thrilling espionage-fueled charge of Guidestones, to the additional world-building of Arrow: Blood Rush, CTV: Extend gives TV fans the opportunity to get even more out of their favorite shows by loading them up with all the extras they can consume.

Watch CTV Outside of Canada with a VPN

Best VPN Service Providers

FlashRouter-Ready VPNs

But there’s a problem, at least for those outside of Canada: CTV is only available online within Canada.

No worries, though; it’s an easy enough problem to circumvent. All you need to do is subscribe to a VPN.

A VPN service is a subscription-based service designed to protect your online identity and allow you greater online freedom. VPNs accomplish the former by tunneling all of your internet activity through encrypted servers that are set up all over the world, safeguarding them from hackers, identity thieves, and the nosy folks at the NSA.

As for the internet freedom part – and this is the part that really comes in handy for streaming geographically restricted material – VPNs allow you to trick your computer into thinking that you’re somewhere that you’re not. When you log in to your VPN, you’re given the option of choosing your encrypted server. Once you choose the server, you’re assigned a new IP address that comes from the server’s location.

So if you’re in the United States, and you want to watch CTV, all you have to do is log in to your VPN, choose a Canadian server, and voila! Your computer will be have as though it’s in Canada. It’s that simple.

At FlashRouters, we’re affiliated with so many VPNs that we had to go ahead and make an official supported provider list, and any VPN service providers on that list are absolutely recommended. That said, if you’re looking for the best VPNs for Canadian servers, our top recommendations are HideMyAss, IPVanish, and EarthVPN.

Enjoy CTV with a FlashRouter

As the video above explains, the best way to experience CTV, and any streaming media, is with the high-performance power of a FlashRouter on your side.

Our DD-WRT and Tomato routers give users a networking experience they could only dream of. With a FlashRouter on your side, you can access advanced security options, extend your wireless range, and even control how your bandwidth is allocated, which particularly comes in handy when you partake in a lot of streaming media.

But the best part about it is that you can even improve your VPN experience.

Use a FlashRouter in a Two Router Setup - Local & VPN

How To Use a FlashRouter in a Two Router Setup

That photo is an illustration of our popular dual router setup, which helps users improve their VPN usage. All you have to do is hold on to your old router, and now you can use it as a dedicated local router while using your powerful new FlashRouter as your dedicated VPN router.

If you’re subscribed to a VPN on our official supported provider list, we’ll send your FlashRouter ready to work with your VPN subscription right out of the box!

Best Routers for Unnblocking & Watching CTV

We don’t like playing favorites around here, and ordinarily we’d just tell you to take a look at our best DD-WRT routers of 2014 list and pick out whatever seems right for you, but we’ll give you a few recommendations anyway…

If you want a complete overhaul of your network, a full-scale amplification of your current network’s speed and power, then you can’t go wrong with the Asus RT-AC66U Tomato FlashRouter. If that’s a little too intense of a change, than one of our sleek, excellent, economy models, like the Linksys E12oo DD-WRT or the E2500 Tomato may be just what you need.

But if it’s the best of the best you want, the grandaddy of them all, then you go with the Netgear R7000 Nighthawk DD-WRT FlashRouter, or you go home.

The post What to Watch on CTV & How to Watch CTV Outside of Canada? appeared first on FlashRouters Blog.

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