Posts Tagged ‘care’

postheadericon “I Had To Take Care Of Things”: Mother Scares Off Intruder With Her Gun

HOUSTON, TX — One mom whose husband was out of town and whose infant daughter was counting solely on her the Thursday before Christmas knew exactly what to do when her home was attacked.

She produced her Equalizer, and sent the bad guy packing.

She didn’t even need to pull the trigger, either.

As KSAT reports:

The mother was at home with the family’s 3-month-old daughter Thursday night. Her husband was out of town working, but was coming home Friday to celebrate the first Christmas with their daughter.

After tossing and turning in bed for a while, the mother was not able to fall asleep and went to the living room around 11:30 p.m. About an hour later, she heard the home alarm beep and her back door open. Her instinct kicked in.

“I froze for a second and then I realized I needed to spring into action, I mean, I had my baby in the house. I was alone. My husband was away on business, so I had to take care of things,” she said.

She grabbed a gun and went towards the back door, where she found a man standing in her kitchen. She yelled at the man while pointing the gun at him, and her dog ran towards him, scaring him out of the back door.

She locked the door and called 911.

Houston authorities were on the scene in minutes.

She had to take care of things, and she did. I have no doubt she was terrified — anyone with sense would be.

But she came through — that’s about the definition of courage.

When you’re out, whether you’re a man or a woman, make sure your partner knows how to defend your shared home.

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Concealed Nation

postheadericon Microsoft mobility solutions transform electronic medical record pains into productivity and patient care gains

ORLANDO , Fla. Feb. 24 , 201 4 — The ability for clinicians to seamlessly collaborate and have mobile, instant and fully functional access to everything from electronic medical records (EMRs) to EKGs is critical in today’s changing world of healthcare. Monday, at the HIMSS14 Annual Conference and Exhibition, Microsoft Corp. showcased how a wide range of health organizations, including prominent partners like Epic and AirStrip, have improved care team collaboration and productivity, expanded mobility, and enhanced patient care through new Windows 8.1 devices and apps and Windows Embedded solutions. With the Windows 8.1 platform of clinical-grade devices, apps and services, including Microsoft Surface, mobile care teams can easily communicate with each other via a variety of methods, gain access to full-function EMRs from anywhere at any time, and use FDA-cleared clinician apps to deliver mobile-based care and guidance.

“The healthcare industry is in a major period of transformation. Finding mobile solutions that can improve clinician productivity, empower patients to improve their health, and address the need to complement existing EMR systems is critical,” said Michael Robinson, vice president, U.S. Health and Life Sciences, Microsoft. “The solutions and developments being announced today underscore how Microsoft technology can be used across various health settings to help clinicians practice patient-centered, team-based medicine and deliver higher-quality care to more people.”

Microsoft’s partners and customers unveiled an array of new enterprise solutions, apps and platforms to better integrate EMRs, improve productivity and engage patients in new ways by using a single mobile device or platform that runs all the programs and apps they need while on the move.

EMRs a pps and p latforms

  • Epic’s Hyperspace 2014 app is now compatible for mobile Windows 8 tablets and ultrabooks on Internet Explorer 10 for EpicCare 2014 IU1 (Interim Update). This new compatibility allows clinicians to run Hyperspace directly on a Windows 8 tablet so they can use the full-functionality version of the application to support physicians in inpatient and outpatient settings to manage clinical and revenue cycle workflows.

  • At HIMSS, Allscripts will be demonstrating its Allscripts Wand for TouchWorks EHR, powered by Windows 8.1, which is currently in use at Resurgens Orthopaedics in Atlanta. Allscripts Wand uses all of the navigation, voice and camera capabilities of the Windows 8.1 tablet to place orders, complete clinical documentation, take clinical photos and update all aspects of the patient’s chart. Because of the app’s ability to run simultaneously on a desktop and a mobile device, clinicians are able to experience the best of all worlds on Windows 8.1 mobile solutions.

  • UPMC and Caradigm announced the development of a mobile Windows 8.1 tablet-based platform using Surface Pro 2 devices that enables physicians to maintain patient and clinical workflow context while switching between different clinical apps at the point of care.

Patient e ngagement c linician p roductivity a pps and s olutions

  • AirStrip’s AirStrip ONE Cardiology app is a Windows Phone and Windows 8.1 mobile device cardiac care solution that recently became the first FDA-cleared clinician app for the Windows 8 platform. It allows doctors to evaluate EKGs quickly to determine if a patient suffered a heart attack and needs surgery. For the first time, the Windows 8.1 version of AirStrip ONE Cardiology makes an AirStrip app accessible on any form factor, including desktops, laptops, and wall-mounted or mobile workstations, not just mobile devices. Now, clinicians can access AirStrip ONE Cardiology for Windows from workstations in hospitals and outpatient clinics as well as from tablets and phones while outside the hospital.

  • Seattle Children’s Hospital specializes in meeting the unique physical, emotional and developmental needs of children from infancy through young adulthood. The hospital has purchased more than 250 Surface Pro devices and has standardized its executive team on Surface. Microsoft Surface Pro enables Seattle Children’s Hospital to provide clinicians with a modern user interface while also allowing adherence to HIPAA and other strict security regulations in healthcare. Microsoft leveraged the Microsoft Application Acceleration Program (MAAP) and partnered with a business partner, VitalHub, on the development of a modern touch application. The VitalHub application, combined with Microsoft Surface Pro, allows Seattle Children’s staff to view and have basic levels of simple order entry through a touch-enabled interface — improving the experience of both physician and patient.

  • Aegis Living has equipped staff across its 30 senior living communities with Surface tablets to provide the highest level of resident care and the most productive medication administration to their residents. By using Surface devices, Aegis staff have eliminated paper-based medication records and manual prescription auditing, with an expected savings of more than 11,000 hours each year previously spent auditing prescription records. In addition, staff have easier access to residents’ medical records and prescriptions through a Web-based app, have increased resident safety by eliminating manual data entry, and have more secure, mobile access to resident data whether they are at a resident’s bedside or moving from one resident’s room to another.

  • Community Health Accreditation Program (CHAP) is the nation’s oldest community-based accrediting body, with more than 5,000 providers and 10,000 sites currently accredited and 85 field auditors continuously working to hold agencies accountable for patient care. CHAP is now using Surface Pro devices to support its new CHAP LinQ accreditation software and provide an important tool for site visitors to observe, interview and document information seamlessly. Unique Surface Pro features, such as the kickstand and digitized pen, work in conjunction with the CHAP LinQ software to enable CHAP’s field auditors to capture more accurate and systematic documentation and ultimately provide the highest quality of home- and community-based care.

  • NavyMarine Corps Relief Society has implemented a Windows 8-based application on Surface devices dedicated to helping its visiting nurses provide better home-health patient care experiences for new mothers associated with the Navy-Marine Corps. The application — developed by Microsoft Consulting Services — enables visiting nurses and other mobile caregivers to meet with new mothers and their babies to assess the care they are receiving and serve as their resource and emotional support system. NMCRS’s 55 visiting nurses scattered around the globe are each provided with a Surface tablet so they can use the application to access patient EMRs in near-real time, facilitate faster communication with other clinicians and physicians, and easily answer health-related questions during visits.

  • Billings Clinic, a 285-bed hospital in Billings, Mont., is the first hospital to partner with Omnicell Inc. to implement remote cabinet functionality. By integrating Omnicell’s automated dispensing cabinets with Windows Embedded technology and a leading EMR system, Billings Clinic can streamline medication administration processes and ensure that pharmacists deliver the right medications to patients more safely and efficiently.

Find out more about these and other Microsoft solutions by visiting the Microsoft in Health Blog and the Microsoft in Health Newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors : For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon Community Healthcare Network provides reliable, quality care with Office 365 despite extreme weather

REDMOND, Wash. Feb. 2 5 , 2014 Community Healthcare Network (CHN), a group of nonprofit community health centers providing medical, dental and social services in neighborhoods throughout New York, has selected Microsoft Office 365 and email in the cloud to keep its business and healthcare teams running smoothly and to help enable seamless communication in crisis situations.

“Prior to selecting Office 365, in emergency situations, our health teams were more at risk of losing communication with each other and not being able to help those most in need,” said Catherine Abate, CHN’s president and CEO. “With Office 365, if a weather emergency hits, we’re able to use the power of the cloud to help maintain email and server connectivity, keep our operations moving forward, and stay in contact with our staff members and other organizations so we can focus on helping patients.”

When Hurricane Sandy hit, CHN lost its on-premises email communications, which wreaked havoc on an organization that relies heavily on email to coordinate with health teams and manage healthcare operations. Once the storm was over and email was restored, CHN decided to look at moving the entire organization to the cloud permanently to help avoid similar adverse situations in the future. Office 365 not only provided virtually anytime, anywhere access to an increasingly mobile workforce, it also helped ensure HIPAA compliance and a commitment to maintaining the highest security and privacy standards. In addition, Office 365 has helped improve the efficiencies of CHN’s electronic medical records (EMRs).

“Even since the beginning of 2014, we’ve experienced some significant winter weather here in New York, but despite the weather, we’ve been able to keep everything up and running thanks to the cloud,” said Jason Pomaski, CHN’s assistant vice president of Technology. “Office 365 has really transformed how our organization is able to provide care and respond to emergencies by keeping us connected in a highly secure, user-friendly way.”

CHN provides confidential care to men, women and children, regardless of citizenship status or ability to pay. The nonprofit has a mobile workforce that serves four boroughs with 11 health centers, along with a mobile medical van, and it helps more than 75,000 people per year. CHN is also called upon by state and local governments as a responder to natural disasters and potential health emergencies, which makes reliable communications imperative.

Microsoft and CHN made the announcement as part of the annual HIMSS Conference, the nation’s largest health IT event of the year. From empowering easier collaboration among healthcare teams to securing virtually anytime, anywhere access to vital health information, Microsoft Office 365 capabilities are better equipping healthcare organizations to deliver care for patients.

More information about how organizations are turning to Microsoft technology is available on the Microsoft Customer Spotlight newsroom. For more information on Microsoft’s presence at HIMSS 2014, visit the Microsoft in Health newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon Microsoft unveils new marketing, customer care and social listening capabilities

REDMOND, Wash. — Feb. 18, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships. The new release is expected in the second quarter of 2014.

Delivering on its promise of rapid innovation, the release adds new functionality to help marketers be smarter, enabling them to efficiently drive and manage their marketing campaigns; help businesses engage with and care for customers in a personalized manner on virtually any device, anywhere; and enhance capabilities in Microsoft Dynamics CRM 2013 to help businesses sell more effectively. Breaking from typical industry practice, the update also brings social listening capabilities to every sales, service and marketing professional within an organization to empower more employees with deeper insights.

“Businesses want solutions that give them market insights and the ability to deliver amazing customer experiences,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “The new Microsoft Dynamics CRM update democratizes social listening, adds new marketing capabilities for more impact and enables businesses to deliver outstanding customer service. With this new release, we are essentially changing the CRM game.”

Smarter marketing

Chief marketing officers (CMOs) want a marketing solution that helps them plan and execute great marketing campaigns, gives them insights into the impact of their marketing activities, and provides them with the ability to optimize marketing mix to deliver the most impact to their business.

Microsoft Dynamics Marketing (formerly MarketingPilot) delivers these capabilities by adding marketing automation functionality to Microsoft Dynamics CRM, delivering insights that will help marketers be smarter and more effectively engage with their customers. The new release builds on its marketing planning core and adds new features that include a visual campaign designer that allows marketers to design powerful marketing campaigns more intuitively and easier than ever. This enables CMOs to reach their customers more effectively across multiple channels. It also gives them new lead management and scoring capabilities, scalable email marketing that can deliver millions of messages per day, and deep marketing analytics so they can measure and improve the return on their marketing investments. These new capabilities will be offered in 35 markets in 10 languages.

Personalized customer care

Customer care, an organization’s ability to support, engage and respond to the needs of customers, is an increasingly strategic part of any business. Successful organizations understand and have insight into customer needs across every channel, including the Web, social and mobile, to deliver the best customer care possible.

Microsoft Dynamics CRM enhances core case management capabilities and introduces a new Unified Service Desk, a powerful application designed for call centers that allows agents to handle multiple interactions simultaneously, increasing efficiency by automating repetitive tasks and displaying scripts to help agents provide a more personalized and effective service.

Alongside the capabilities gained in the recent acquisition of Parature, which closed Jan. 31, Microsoft Dynamics CRM now offers customers choice in deploying customer service capabilities ranging from self-service via support portals, Facebook and Twitter to Web chat and video capabilities, all leveraging a shared knowledge base to ensure the right answer can be delivered consistently on the right channel at the right time.

This new customer care solution ensures that all organizations can effectively handle interactions in the way each customer prefers and quickly respond to that person’s needs, resulting in a smooth and more personalized experience for the customer each and every time.

Social for everyone

The secret to any great relationship starts with the ability to listen. To help sales, marketing and customer care professionals listen, gain insights and more effectively engage with customers across social channels, Microsoft has unveiled Microsoft Social Listening. This new service adds the capabilities for people to analyze and act on market intelligence from social conversations, including measuring sentiment across a wide array of social channels. It also allows users to track product, brand, competitor and campaigns globally and in real time to gain true understanding of their customers and their business across the social Web.

Breaking from industry norms, Microsoft believes that social capabilities are core to customer relationship management, so they should not be limited to an elite few at high costs. Enabling every employee within an organization, Microsoft Social Listening will be offered as part of the Microsoft Dynamics CRM Online professional licenses at no additional charge; on-premises customers can get Microsoft Social Listening for an incremental cost.

More information about this upcoming release is detailed in a blog post by Bob Stutz, at https://community.dynamics.com/crm/b/crmconnection/default.aspx. Microsoft Dynamics CRM customers and prospects can learn more about Microsoft Dynamics CRM at http://www.microsoft.com/en-us/dynamics/crm-vision.aspx. In addition, they can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft