Posts Tagged ‘communication’

postheadericon RCS MediaGroup uses Microsoft technology to modernize communication and collaboration, and foster mobile workforce

REDMOND, Wash. — Jan. 16, 2014 — RCS MediaGroup, the leading Italian multimedia publishing company, primarily operating in Italy and Spain, has modernized and unified its communications infrastructure and enabled flexible, cloud-based collaboration through a comprehensive Microsoft technology solution that includes Microsoft Office 365, Windows Azure, Microsoft Lync 2013, Windows Server 2012 and Microsoft SharePoint 2013.

“With the benefits of a consistent approach for the end user, complete transparency for the delivery and the availability of Office applications, there will be more and more opportunities for our employees to continue to deliver new, innovative ideas,” said Umberto Tonelli, chief information officer of RCS MediaGroup. “For the IT department, this is a win-win situation; we are protecting our investments in technology, diminishing the risk of a massive deployment and finding new space to introduce innovation.”

RCS, longtime partner with Microsoft, turned to Microsoft Corp. because it needed to modernize its existing infrastructure while maintaining the security and quality of its business data and systems. With Microsoft cloud solutions, RCS has benefited from security-enhanced cloud storage, improved its disaster preparedness through the protection of relevant assets such as digitized historical archives of newspapers, simplified its communications infrastructure, and provided agile project management offerings for a mobile, distributed workforce that is using these solutions to manage more than 200 projects within its Digital Product Development Department. Moreover, using modern Windows apps and storage in the cloud, RCS has developed a solution for the sales force of its book publishing company, RCS Libri, that allows sales agents to retrieve the new books catalogue while on the go and present it interactively to their customers. Using the modern Windows app, they can directly place orders from the catalogue in front of the customer, dramatically reducing the selling cycle. After an agent’s visit, the modern Windows app allows the customer to review the catalog through a Web interface and place additional orders. The sales agents benefit as well from using Office 365 and Lync to communicate with their network, within and outside RCS.

Moreover, the new platform provides the marketing teams with a new collaborative environment, based on Office 365, where they can invite selected customers to focus groups to discuss and vote on the new digital products that RCS is planning to release.

Using a combination of Office 365 cloud environment and SharePoint 2013 on-premises, RCS will transform its intranet from a pure top-down communications tool to an interactive self-service feature for virtual desk. In addition to company information and self-service features for administrative tasks, it provides all employees with tools that support their business activities, allow them to collaborate with their network, contribute to and search the enterprise knowledge base, access their personal productivity tools (email, calendar, tasks, etc.), and manage their personal profile, information and files. The integrated solution enables RCS employees to share documents and images, manage projects, and communicate from virtually any location with mobile technology tools that support access from smartphones, tablets and other devices. Employees located in Italy can use Lync to quickly and easily connect with fellow employees in other locations around the world, such as the U.S., Spain, Mexico and China, as well as with vendors and partners. Ultimately, the company has been able to create a better and more productive working environment for its employees.

More information about how organizations are turning to Microsoft technology is available on the Microsoft Customer Spotlight newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon Johnson Controls selects Office 365 to improve internal communication for employees worldwide

REDMOND, Wash. Oct . 14 , 201 3 Johnson Controls, a global diversified technology and industrial leader in more than 150 countries, has secured Microsoft Office 365 for its employees, partners and suppliers around the world, enhancing knowledge sharing on a global scale and fostering innovation through greater employee interaction.

“Collaboration has been the hallmark of Johnson Controls’ success as a company,” said Colin Boyd, vice president, information technology and chief information officer, Johnson Controls. “We chose Office 365 because it will help us more effectively capitalize on our collaborative culture.”

The company evaluated multiple options and ultimately concluded that Microsoft’s cloud solutions offered the most reliable, cost-effective and scalable tools required by a global corporation. In addition, the platform’s capability to provide real-time translation in many languages effectively supports Johnson Controls’ focus on bolstering interactions among employees.

Boyd added: “At Johnson Controls, we will use Office 365 to enable the spontaneous, lateral communications that drive innovation and increase productivity, which are essential requirements in today’s global manufacturing environments.”

With Office 365, employees can engage in dynamic, evolving conversations that spark ideas and new ways of solving problems no matter where they are located. From the instant messaging, desktop sharing and Web conferencing capabilities in Lync to surfacing project-related email messages through Outlook, Office 365 gives the company the efficient and global communication tools it needs to be agile and responsive.

For example, the account teams within Johnson Controls’ automotive business consist of dedicated groups of people located in different countries working together to provide coordinated and consistent service to hundreds of customer locations. With Office 365, a shop supervisor with a car seat assembly question can use a smartphone to take a video of the assembly and upload it to a SharePoint site for the engineering team to immediately review and resolve.

“Avoiding any production issues that might impact our customers is a key issue for Johnson Controls,” Boyd said. “We’re using Office 365 to mitigate this risk, connecting our 300 production plants with engineering centers through real-time communications to drive quality and responsiveness for our customers.”

More information about how organizations are turning to Microsoft technology is available in the Microsoft Customer Spotlight newsroom.

About Johnson Controls

Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 168,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2013, Corporate Responsibility Magazine recognized Johnson Controls as the #14 company in its annual “100 Best Corporate Citizens” list. For additional information, please visit http://www.johnsoncontrols.com.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft