Posts Tagged ‘leadership’

postheadericon Satya Nadella email to employees: Senior leadership team update

From: Satya Nadella
To: Microsoft All Employees
Date: Thursday, July 7, 5:00 a.m. PT
Subject: Senior Leadership Team Update

I want to share with you that Kevin Turner has been offered the opportunity to become chief executive officer at Citadel Securities and as a result will leave Microsoft. Kevin has made a tremendous impact at Microsoft over the past 11 years. He built the sales force into the strategic asset it is today with incredible talent while at the same time more than doubling our revenue and driving customer satisfaction scores to the highest in company history. I have learned a lot from Kevin over these past few years and wish him all the best as he takes on this broader CEO role.

For the past year, Kevin and I have spoken a great deal about the transformation we are enabling our customers to drive. We have come a great distance, and we need to continue to reach for the next level of customer centricity and obsession in everything we do — sales, marketing, services and product development. It’s very important to have “one feedback loop” across all parts of the company with customer value and satisfaction at the center. This means we must operate, learn and continuously improve collectively. To this end, with Kevin’s departure, I have made the decision to more deeply integrate the current SMSG organization into the rest of Microsoft and form one unified senior leadership team. As a result, I am pleased to announce the following changes are effective immediately, and I appreciate that Kevin will stay with Microsoft through the end of July to help with the transition.

  • Judson Althoff will lead the Worldwide Commercial Business, which will focus on the commercial segments, inclusive of EPG, Public Sector, SMS&P, DX and Services.
  • Jean-Philippe Courtois will lead Global Sales, Marketing and Operations, which span all of Microsoft’s 13 areas across our North America and international businesses as well as the global Marketing and Operations organization.
  • Chris Capossela will lead the Worldwide Marketing and Consumer Business, which includes CCG, MSA and PSM, OEM, and Microsoft Retail Stores, in addition to his current worldwide marketing team.
  • Kurt DelBene will now also lead IT and Operations, in addition to Corporate Strategy.
  • Amy Hood will now also lead the current SMSG finance team and WWLP, in addition to the central finance team.

Jean-Philippe and Judson will report directly to me and join the senior leadership team starting today. Jean-Philippe will take full accountability for the Microsoft North America business also starting today, and Judson will remain as acting lead for day-to-day operations until a replacement for him is announced. Together they are working on a plan for the functions comprised in today’s Worldwide Marketing and Operations team, given it will span both of their organizations in the future.

This year, I had the opportunity to visit more than 20 subsidiaries across five continents where I saw firsthand how each subsidiary team drives business in the context of Microsoft’s mission, ambitions and culture as well as our core ethos of adding economic value and opportunity in every country and society we operate in. These teams are doing great work, and I think we can position them even better for the future.

There is no doubt the world is changing — and Microsoft must evolve with it and ahead of it. Microsoft’s mission is universal, and I believe our values and high ethical standards are timeless. But we must apply them in a world that demands more solutions that are local in nature. Growing globally requires local capability to leverage all of Microsoft’s innovation, marketing and operations in the context of local opportunities and partnerships while overcoming constraints. This means we must do better at surfacing and trusting the insight from local teams on what it takes to drive our customers’ success. At the same time, we must empower the local teams with world-class global support.

When it comes to our Worldwide Commercial Business we have an unparalleled opportunity to translate our products into customer solutions, drive new partner momentum and help businesses of all sizes in every country not just use digital technologies but become digital companies themselves.

The senior leadership team and I all agree that each subsidiary needs to maintain the financial accountability to deliver on today’s commitments while gaining new capability and flexibility for local innovation and optimization to drive long-term growth. I’m thrilled to have two talented leaders, promoted from our field organization, step forward to join the senior leadership team with their depth of experience in our current business and shared passion to drive transformation.

Please join me and the senior leadership team for a special All Employee Q&A today at 8:30 a.m. PT. We look forward to sharing more and taking all of your questions.

Satya

News Center

postheadericon Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

REDMOND, Wash. — Sept . 2 4 , 2014 — Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.

Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience. To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms, ultimately selecting Microsoft Dynamics CRM Online based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.

“The Business Process Outsourcing (BPO) industry and our Fortune 1000 clients are facing radical changes in market dynamics. These changes combined with technology advancements, such as cloud, social, mobility and big data, call for a paradigm shift. We have to fundamentally rethink how industry-specific transactions will be processed in the future and, more important, how information can be used to identify patterns that provide actionable insights for business managers,” said Deepak Batheja, CTO of Sutherland. “To best serve our clients, we need a best-of-class technology platform, fully optimized with lean business processes, that is flexible enough to enable continuous innovation. Microsoft Dynamics perfectly augments our 200-plus Technology Products and Intellectual Properties and forms the foundation of our world-class Customer Interaction Platform.”

To develop the solution, Sutherland partnered with Microsoft Consulting Services and configured the Dynamics platform to fit the nuances of the company’s multivertical BPO environment. Sutherland’s implementation was seamless, with no disruption to the high level of performance and reliability that is its hallmark. The enhanced multitenant capabilities have improved front office consultants’ efficiency by 20 percent and back office processing by 22 percent, resulting in a direct bottom-line benefit to the company.

“A positive customer experience relies on technology that can deliver flexibility and timeliness combined with service excellence. As a pre-eminent provider of business process outsourcing services, Sutherland understands this and is investing in a solution that allows its consultants to really know and understand the customer,” said Dennis Michalis, general manager, Microsoft Dynamics. “With unified agent desktops and real-time service analytics from a single screen across teams and office locations, Microsoft Dynamics CRM Online enables Sutherland employees to have access to the relevant information that empowers them to provide their clients’ customers with a consistently exceptional experience across the globe.”

With the rapid adoption of Dynamics CRM Online across the organization, Sutherland is looking at the next level of innovation and leveraging Microsoft products. “Our external environment is changing as young consumers prefer to communicate through social channels, so we will be leveraging Microsoft Dynamics Social Listening to understand our clients’ customers. Our vision is to have our internal collaboration platform seamlessly integrated with the external channels to better serve our customers,” Batheja said.

Those wanting to learn more about the benefits of integrated CRM solutions can engage with the Dynamics CRM Online community at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit www.sutherlandglobal.com.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft

postheadericon Microsoft all in for retail; extends leadership in end-to-end customer interactions and omni-channel operations

NEW YORK Jan. 13 , 2014 At the National Retail Federation (NRF)’s Annual Convention on Monday, Microsoft Corp. (Nasdaq “MSFT”) showcased the latest release of Microsoft Dynamics for Retail. The release features innovation in modern, mobile commerce, catalog and call center sales, as well as advanced operations for warehousing and transportation and logistics management. Managed by a true omni-channel commerce engine, these new capabilities further enhance the unique end-to-end value proposition of Microsoft Dynamics for Retail to help businesses such as Ashley Furniture Industries Inc., Delta Air Lines Inc. and Jean Coutu Group Inc. deliver amazing experiences that make happy customers.

Building on its commitment to deliver complete shopping experiences, Microsoft announced new alliances with Vantiv Inc. and Sitecore, as well as an expanded relationship with IBM. In addition, the company highlighted solution innovations on Windows Mobile devices and Microsoft Surface 2, reinforcing the company’s unique position as a retailer and developer of enterprise hardware and business applications. All of this helps ensure that customers get industry-leading solutions that help them reduce costs and complexity and enable them to always be ready for what’s next.

“Success in a retail environment that is modern, mobile, global and ‘always on’ requires businesses to create the personal and highly differentiated customer interactions,” said Kirill Tatarinov, executive vice president, Microsoft Business Solutions. “Microsoft is committed to helping businesses deliver amazing retail experiences today. It is at the core of our vision for the retail industry to help businesses connect without compromise across channels, on any device, anywhere.”

Industry-leading mobile commerce options and complete end-to-e nd e c ommerce solution

As part of Microsoft’s alliance with Vantiv, a leading provider of payment processing services and related technology solutions, Microsoft Dynamics for Retail will deliver a new range of solutions for mobile POS and cloud-connected payments that can help businesses maximize their customer reach at any scale, end-to-end. From simple mobile payment collection in the field and individual direct-sales transactions to retail store operations and more, the combination of Microsoft’s technology with Vantiv’s scalable, integrated payment processing services and technology will make it easy for businesses to take advantage of their most important asset, people, to offer seamless, best-in-class experiences.

“Our alliance with Microsoft is a great example of how Vantiv is extending payment and POS innovation to our merchant partners,” said Elizabeth Rector, senior vice president of e-commerce and mobile at Vantiv. “Microsoft Dynamic’s POS leadership and reseller network combined with Vantiv’s omni-channel payments platform and vast distribution channels enable an entirely new scale of mobile payment solutions, delivering a true 360-degree experience to mid-market and enterprise merchants across any vertical.”

Offering customers the first end-to-end, enterprise e-commerce solution based entirely on Microsoft technology, the company also announced an alliance with Sitecore, a global leader in customer experience management software, to integrate its leading customer experience platform with the leading omni-channel commerce capabilities of Microsoft Dynamics. This combined solution will give businesses the ability to design completely connected online experiences optimized for the behaviors, devices and preferences of visitors with complete, real-time, omni-channel order management.

“This alliance is a game-changer for the retail industry. The integration of Sitecore’s best-in-class experience platform with Microsoft’s powerful, proven commerce solution will allow organizations to harness the power of real-time data insights to personalize and deliver compelling, consistent brand experiences — online, in-store and across any channel,” said Darren Guarnaccia, chief strategy officer for Sitecore. “Sitecore and Microsoft both offer trusted enterprise solutions globally and have a strong foundation of exceptional technology and joint customer success to build from.”

Microsoft and IBM team to deliver innovation and value to retailers

Microsoft also announced an expanded relationship with IBM, combining the powerful capabilities of Microsoft Dynamics AX 2012 R3 in retail and distribution with IBM’s proven global leadership in delivering integrated, enterprise retail solutions. The relationship also includes plans for IBM to develop and deploy differentiated intellectual property to offer unique, enhanced value to customers around world.

“IBM’s expanded collaboration with Microsoft will deliver innovative technology solutions that will help retailers seamlessly connect to their customers while delivering an exceptional brand experience,” said Brian Minnix, partner, Worldwide Retail Competency Center Lead, IBM. “We look forward to teaming with Microsoft to design differentiated retail solutions and services for today’s connected customers.”

More information on the new capabilities of Microsoft Dynamics for Retail can be found at http://www.microsoft.com/en-us/dynamics/retail.aspx.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Microsoft News Center – News and Announcements from Microsoft