Posts Tagged ‘solution’

postheadericon Hewlett Packard Enterprise and Microsoft deepen collaboration on Windows 10 offerings, announce Cloud Productivity and Mobility Solution Offerings

PALO ALTO, Calif., and REDMOND, Wash. — Nov. 19, 2015 — Hewlett Packard Enterprise (HPE) and Microsoft Corp. on Thursday announced the availability of their Cloud Productivity and Mobility Solution Offerings (CPM), which will create transformational consulting services and business applications for Windows 10. This expansion of their global partnership will help organizations worldwide better utilize cloud, mobile, digital and industry applications to dramatically improve business outcomes and improve customer satisfaction.

With CPM, HPE can now offer businesses a portfolio of tightly integrated services and solutions, designed to modernize enterprise workflows, drive digital transformation and accelerate innovation on top of Microsoft product offerings. The mixture of the Windows 10 platform, as well as the combined assets and capabilities of HPE and Microsoft, results in a deeper play into mobility delivering secured, seamless solutions to enterprise customers that are among the best in the industry.

Enterprises around the world will now be able to turn to HPE to take full advantage of the richest business line productivity applications and most comprehensive technical consulting services available. Specifically, CPM will provide the following:

  • Consulting services for Windows 10. The HPE consulting service will accelerate clients’ business process transformations with digital process design, application development and prototyping. The consulting services will pair HPE’s services with Microsoft platforms including Enterprise Mobility Suite, Dynamics Customer Relationship Management (CRM), Office 365, Skype for Business and Windows 10 for the Enterprise.
  • New cloud and mobility consulting services. Extending HPE’s existing advisory and delivery capabilities through the Windows 10 ecosystem, HPE will use the Microsoft cloud and mobility platform to help organizations share information faster, increase engagement and collaboration, and optimize work. Transforming to fully digital business processes helps reduce cost and improve customer service.
  • Industry-specific vertical applications. HPE and Microsoft currently have joint healthcare, automotive and financial applications deployed in client organizations. This catalog of Windows 10-based enterprise applications and solutions will expand to include retail, energy and transportation industry applications. Using the advanced security capabilities of Windows 10 and the intuitive, familiar Windows user interface, HPE and Microsoft will empower enterprises to tackle critical business processes, transform the way work gets done, and provide a new level of customer service and experiences.

“Hewlett Packard Enterprise and Microsoft share a common vision for how cloud, mobility and industry solutions can be applied to deliver breakthroughs for our clients,” said Mike Nefkens, executive vice president, Hewlett Packard Enterprise. “Our combined set of technology assets, expertise and global scalability is unmatched in the industry and gives us a significant advantage over the competition.”

“Our partnership with Hewlett Packard Enterprise to deliver Cloud Productivity and Mobility solutions will accelerate our customers’ transformation while enabling them to realize greater business value from Windows 10 and other Microsoft technologies,” said Susan Hauser, corporate vice president, Enterprise and Partner Group, Microsoft. “Together, we are able to provide more of the innovative capabilities and industry-specific solutions our customers need to succeed.”

HPE and Microsoft have a proven track record in delivering technology solutions and consulting services to help clients in key industries achieve better business outcomes. For example, in the automotive industry, the two companies have worked together to deliver innovative solutions to help car manufacturers capitalize on the after-sale market.

Built on Microsoft Dynamics CRM, the HPE Automotive Aftersales CX Management Solution provides a 360-degree view of the end customer by extracting data from the connected vehicle to address the full customer-vehicle lifecycle and deliver personalized offers, such as infotainment, concierge, application downloads, recharging and fuel services.

“Digital customer interactions and experience will be the largest revenue growth driver for the automotive industry in the next 10 years,” said Li Mingqing, general manager, Information System Department, Nissan Infiniti China. “Infiniti is the fastest growing brand in the China luxury car market. Over the past six months, the HPE Automotive Sales and Aftersales CX Management solution has allowed us to reduce the lead follow-up duration from five days to one and a half days and increase the lead conversion rate by 300 percent. Nissan China Investment Co. improved customer satisfaction and sales volume as a win-win result.”

Windows 10 has been built from the ground up for the enterprise, offering simplified IT for continuous innovation and features that make it easy to manage in the modern workspace on the most secure Windows ever. Windows 10 helps protect companies against cyberattacks, delivers experiences users will love, and enables continuous innovation with the platform that keeps companies up to date with the latest technology.

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://news.microsoft.com/microsoft-public-relations-contacts.

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postheadericon Microsoft reinvents productivity with upcoming release of customer engagement solution

REDMOND, Wash. — Sept. 8, 2015 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution. The most comprehensive upgrade ever for Dynamics CRM includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more.

The new enhancements are designed to increase productivity for organizations by providing a simple and seamless experience across their Dynamics CRM application and their productivity applications like email, Excel, OneDrive for Business for easier task management, an enhanced mobile experience for the worker on the go, and enriched data and analytics, all of which will be available later this calendar year.

“Microsoft’s obsession with customer success is rooted in our ambition to reinvent productivity and business processes,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Dynamics CRM 2016 is designed from the ground up to deliver core capabilities all in a single system to eliminate distractions, to make it easier to get things done, and to dramatically increase productivity so our customers can spend more time serving their customers.”

According to the Journal of Experimental Psychology,1 every time a user switches programs or applications, there is a 40 percent reduction in productivity. Microsoft has taken this issue head-on in the new release with a design principle that allows organizations to manage their customer-facing activities in a single experience, with no need to export or switch, drastically reducing the time to completion and saving time by automating fundamental tasks. Through an enhanced Excel experience within Dynamics CRM, complete with new Excel templates for various tasks, functions and scenarios, users can now efficiently toggle between functions as opposed to time-consuming and complex exporting, enabling them to augment their customer processes with simple, familiar analysis within their CRM experience. Organizations will also have access to their documents within Dynamics CRM via integration with OneDrive for Business and new document generation capabilities. The Microsoft Dynamics CRM 2016 release also introduces Delve functionality into the application. Powered by Office Graph, Delve helps users increase productivity by surfacing key content — enabling salespeople to discover information that may help them with their opportunity or account, such as popular sales presentations and proposals.

Turning data into intelligent action is a cornerstone of business transformation and productivity, and the new Dynamics CRM release includes data management and advanced analytics capabilities powered by Cortana Analytics Suite. This includes Azure Machine Learning that can enable business insights so that sales reps are able to predict their customers’ needs.

Mobility is core to productivity, and the next version of Dynamics CRM will provide full offline capabilities for sales and service professionals on phones and tablets and across all major mobile platforms (Android, iOS and Windows). The release also introduces the ability to create task-centered mobile apps to streamline the completion of sales-related activities on the go and next-generation Cortana integration to surface core deals, accounts and activities within the personal assistant.

Customer service is a critical element of any customer engagement strategy. The next version of Dynamics CRM delivers an end-to-end solution for customer service across self-service, assisted service and field service to close the customer relationship loop.

Proven success in sales productivity

Last year, Microsoft launched sales productivity promotional offers (Sales Productivity, Connect with Customers, and Connected Cloud promotions) to make it easy for organizations to reap the benefits of productivity and intelligence in a single offering through Dynamics CRM Online, Power BI and Office 365. This solution will continue to be available for purchase as a discounted programmatic offer. The company will offer these comprehensive services aligned to a new sales and pricing model, via the Dynamics CRM Online Professional Add On to Office 365 beginning in October.

The sales productivity offering has proved to be very popular with businesses as they have cited its success in breaking down silos at a great price, increased collaboration leading to increased revenue, personalization that helps differentiate from competition, and help in growing both the business and loyal customers.

“We want to be a better company, a stronger company, and, of course, a larger company,” said David Goff, sales & marketing manager at O’Neal Steel. “Microsoft Dynamics CRM Online and Office 365 are helping us maintain our focus on service as our business grows. When our customers need something, they know the person to call; and when they call that salesperson, they know they’re going to get accurate and timely information.”

The company this week will post the Dynamics CRM Release Preview Guide, which outlines all the advancements, features and capabilities in Dynamics CRM 2016… The company will announce additional details related to advancements made in the areas of mobility, intelligence and service in the coming weeks leading up to the availability of the update.

A blog post by Bob Stutz is available on CRM Connection. In addition, all can follow and engage with the Microsoft Dynamics CRM community @MSDynamicsCRM at http://www.twitter.com/msdynamicscrm, #MSDYNCRM.

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

1 Rubinstein, Joshua S.; Meyer, David E.; Evans, Jeffrey E. (2001). “Executive Control of Cognitive Processes in Task Switching. Journal of Experimental Psychology: Human Perception and Performance,” 27(4), 763–797

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://news.microsoft.com/microsoft-public-relations-contacts.

 

 

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postheadericon Microsoft and TracFone collaborate to offer innovative mobile health management solution to the healthcare market

REDMOND, Wash. Aug. 21 , 201 4 Microsoft Corp. and TracFone Wireless on Thursday announced a collaboration that will bring the benefits of smartphone technology and services to underserved and high-risk populations through a new mobile health management solution offered through providers and insurers. This approach expands on Microsoft’s commitment to healthcare and TracFone’s telecommunications expertise as the largest Lifeline provider and prepaid wireless leader. Microsoft and TracFone will work with Health Choice Network (HCN), a Miami-based company that manages and connects a network of community health centers with more than 760,000 patients in 17 states, to conduct a pilot project where HCN will provide smartphones to diabetes patients to help them better manage their care.

Building on the success of TracFone’s short message service, text and phone programs, the new solution will be offered on a Windows Phone and feature Microsoft’s familiar suite of services and solutions, such as Microsoft Office 365, Microsoft HealthVault, Microsoft Dynamics CRM and a variety of smartphone applications. It will combine enterprise-grade security and privacy features to allow security-enhanced, HIPAA-enabled email and messaging communications to patients regarding their health and regimens. In addition, it will provide appointment reminders with calendar functionality and remote device management that is standard with a Windows Phone.

“Putting existing technologies to use for today’s patients will help improve healthcare, coordination and outcomes, as well as better manage costs,” said Lee Stevens, director of Health Information Exchange Policy and Interoperability, U.S. Department of Health and Human Services. “Combining the power of a smartphone with a personal health record platform that brings disparate data together in a secure environment is an important step toward the goal of providing better patient engagement and more mobile healthcare in the U.S.”

Windows Phone already has built-in enterprise-grade safety and security features, as well as the ability to offer security-enhanced, HIPAA-enabled communications through Office 365. These features help patients, health providers and insurers retain control over important personal health information.

“With over 500,000 subscribers through SafeLink Health Solutions, we have seen firsthand the benefits of technology and the association between great health and a better quality of life,” said F.J. Pollak, president and CEO, TracFone. “We are excited to begin this program with Microsoft and HCN by bringing this innovative solution to market and helping our customers achieve their healthcare goals.”

Patients participating in the HCN pilot will receive a Windows Phone with TracFone’s prepaid services that will help them improve their engagement and manage their disease. The pilot’s goal is to demonstrate how access to mobile technology can help improve patient compliance, education and ultimately disease-related outcomes. HCN will develop a customer application to help participants provide consent, deliver and receive reminders, ensure treatment plan understanding, and aid in disease self-tracking for blood sugar levels and other vital health information. Patients will also have access to a variety of apps, including several that are specific to diabetes care, and other mobile devices connected to HealthVault to ensure the personal health records are pulling information from any devices they regularly use to help monitor important health information.

Because the solution will also be running on the Windows Phone 8.1 operating system, the mobile health solution will benefit from emerging Microsoft technologies such as Cortana personal assistant, which can help set reminders based on time, location, individual habits and preferences. For example, Cortana can remind patients to fill a prescription the next time it senses that they are near the pharmacy, or it can remind them to talk to a doctor about a specific concern the next time a doctor’s call or email is received.

“For several years, our patients with chronic health conditions like diabetes have benefited from access to their personal health record in HealthVault,” said Kevin Kearns, president and CEO, HCN. “We are excited to include a mobile smartphone to extend the platform for patient engagement and enhance our ability to provide, connect and utilize the tools to drive better outcomes. This is particularly timely as we focus on the tremendous growth in the Medicaid and individual market, whose enrollees traditionally are at higher risk for chronic disease and benefit most from patient engagement.”

“This solution brings together the strength of Microsoft’s comprehensive platform and productivity tools in an evolving mobile-first, cloud-first world,” said Michael Robinson, vice president, U.S. Health and Life Sciences, Microsoft. “Combined with TracFone’s strong presence in the Lifeline mobile marketplace, we have a unique opportunity to provide our joint insurer, provider and Medicaid agency customers with the platform and tools to enhance patient engagement and meet the requirements necessary to succeed in today’s healthcare marketplace.”

More information is available at http://www.microsoft.com/healthplans, http://www.microsoft.com/hhs, this Mobile Health Management Solution data sheet and the Microsoft in Health Newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

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